Yaya 9's Terms & Conditions — Fully in Bengali

By using the Yaya 9 website and mobile app, you confirm that you fully agree to these terms and conditions. These terms constitute a legally binding agreement between Yaya 9 and its users.

Yaya 9 is an international online betting and gaming platform serving users across multiple countries. The platform operates under a valid license and is regularly audited by independent third-party auditors to ensure fair gaming.

To create a Yaya 9 account, you must provide accurate and complete personal information. Yaya 9 reserves the right to close any account registered with false information and forfeit any funds held therein.

Each person may only hold one account. Multiple accounts under the same individual will be considered a violation of our rules.

• You must provide your full legal name, date of birth, and contact details at the time of registration.
• Never share your password with anyone — you are solely responsible for the security of your account.
• To update your account details, please contact our support team.
• As part of the KYC (Know Your Customer) process, you may be asked to provide proof of identity.

Yaya 9 is strictly for adults. No one under the age of 18 is permitted to use this platform. This is not just a legal requirement — it is a core part of our responsible gaming policy.

Yaya 9 reserves the right to verify a user's age at any time. Withdrawals may be temporarily suspended until the verification process is complete. A note to parents — please enable parental controls on your device.

Deposits on Yaya 9 can be made via Mobile Pay, Nagad, Rocket, and other payment methods. Funds are typically credited to your account instantly, though technical issues may occasionally cause a delay of up to 24 hours.

• Minimum deposit: ৳500 (may vary by payment method).
• Withdrawals are typically processed within 1–72 business hours.
• KYC verification must be completed before any withdrawal can be processed.
• Deposits and withdrawals must be made using the same payment method — this is mandatory to prevent money laundering.
• Additional verification may be required for suspicious transactions.

Yaya 9 regularly offers a range of bonuses and promotions — including welcome bonuses, reload bonuses, cashback, and special event offers. Each bonus comes with its own terms and conditions, detailed on the relevant promotions page.

• Wagering Requirement: Bonus funds must be wagered a specified number of times before withdrawal (typically 5x–20x).
• Bonuses are generally valid for 7–30 days. Any unused bonus will expire at the end of this period.
• Bonuses cannot be combined with other bonuses unless explicitly permitted.
• If bonus system abuse is detected, the bonus may be forfeited and the account suspended.
• Yaya 9 reserves the right to modify or cancel any promotion.

Placing bets on Yaya 9 is governed by a set of general rules that apply equally to all users and are designed to ensure fair gaming.

• Once a bet is confirmed, it cannot be cancelled — please review carefully before placing.
• If a match is cancelled or postponed, the stake for that bet will be refunded.
• If odds change, the odds at the time the bet was placed will apply.
• If incorrect odds are displayed due to a technical error, Yaya 9 reserves the right to void the affected bets.
• Maximum bet limits vary by event and market.
• Yaya 9 is not liable for bets lost due to internet connectivity issues during live betting.

The following activities are strictly prohibited on the Yaya 9 platform. Involvement in any of these will result in permanent account closure and forfeiture of all funds.

• Creating or operating multiple accounts.
• Using another person's account or allowing others to use your account.
• Placing artificial bets to exploit bonuses (Bonus Abuse).
• Placing bets using match-fixing arrangements or insider information.
• Using any automated software or bots.
• Money laundering or any other illegal financial activity.
• Exploiting technical glitches on the platform to gain an unfair advantage.

Yaya 9 may suspend or permanently close an account without prior notice in the following circumstances.

• Violation of any provision of these terms and conditions.
• Suspicion of fraud or deceptive conduct.
• Incomplete KYC verification or providing false information.
• Accounts that have been inactive for an extended period (over 12 months).
• Self-exclusion at the user's own request.

To appeal an account closure, email support@yaya9.biz. Yaya 9 will endeavour to respond within 14 business days.

Yaya 9 strives to deliver the highest quality of service. However, there are circumstances that may arise beyond our control.

• Yaya 9 is not liable for bets that fail due to loss of internet connection.
• Yaya 9 is not responsible for issues caused by third-party payment gateways.
• Yaya 9 is not liable for service disruptions caused by force majeure events, including natural disasters, war, or government directives.
• In the event of losses caused by hacking or a cyberattack, every reasonable effort will be made to provide a remedy.

Yaya 9 treats the protection of users' personal data with the utmost seriousness. Our full privacy policy is available on a separate page. Key highlights include:

• Your information is never sold or shared with third parties.
• Your consent will be obtained before your information is used for marketing purposes.
• You can request the deletion of your data at any time.
• All data is secured with 128-bit SSL encryption.

For more details, visit our Privacy Policy View page.

Yaya 9 reserves the right to update these terms and conditions at any time. For minor changes, only the "Last Updated" date on this page will be revised. For significant changes:

• A notification will be sent to your registered email address.
• Push notifications will be sent via the app.
• A minimum of 7 days' notice will be given before any changes take effect.

If you do not agree to the updated terms, you may request account closure and receive a refund of your remaining balance.

If you have any questions or complaints regarding these terms or any aspect of Yaya 9, please get in touch with us.

• Email: support@yaya9.biz
• Live Chat: 24/7 via the app or website
• Help Center: Help Centre Find the full guide on this page

Upon receiving a complaint, Yaya 9 will aim to provide an initial response within 72 hours and a final resolution within 14 business days.