Your Yaya 9 Privacy Our Responsibilities

Welcome to Yaya 9. This privacy policy provides a full explanation of how your personal information is handled when you use the Yaya 9 website (yaya9.biz) and mobile app.

By using Yaya 9, you agree to this privacy policy. If you do not agree, please stop using the platform and submit a request to delete your account.

This policy applies to all users — registered members, guest visitors, and VIP members alike. We believe privacy is a fundamental right, and Yaya 9 is committed to upholding it.

Yaya 9 collects different types of information for different purposes. The table below clearly outlines what data is collected and why.

Yaya 9 uses your information solely for the purposes listed below — it is never used for anything beyond these.

• Account Management: For registration, login, and account security.
• Payment Processing: To process deposits and withdrawals.
• KYC verification: As a legal obligation to verify age and identity.
• Fraud Prevention: To detect suspicious activity.
• Customer Support: To resolve your questions and complaints.
• Service Improvement: To improve your experience on the platform.
• Lawful Marketing: To send you promotional messages only with your consent.
• Legal Compliance: To comply with applicable laws and regulatory requirements.

Yaya 9 stores your data on secure servers. All information is protected with 128-bit AES encryption, and server access is restricted to authorized personnel only.

• Data for active accounts is retained for the duration of the account.
• Even after account closure, certain data may be retained for up to 5 years for legal compliance purposes.
• Financial transaction records are retained for 7 years in accordance with anti-money laundering laws.
• Marketing data is deleted as soon as consent is withdrawn.

Once the specified retention period ends, data is securely deleted or anonymized so it can no longer be traced back to any individual.

Yaya 9 does not sell your personal information or share it with third parties for commercial purposes. However, limited sharing may occur in the cases outlined below.

• Payment Providers: Only the information necessary to process transactions through payment gateways such as Mobile Pay, Nagad, and Rocket.
• Identity verification service: With licensed verification agencies for the KYC process.
• Regulatory Authority: To government authorities when required by law.
• Law enforcement: When required to comply with a court order or assist in an investigation.
• Cybersecurity Auditors: For security verification purposes — they only review systems, never personal data.

Yaya 9's website and app use cookies and similar technologies to help enhance your browsing experience.

• Essential Cookies: Required to keep you logged in and maintain platform security — these cannot be disabled.
• Functional cookies: To remember your preferred language and settings.
• Analytics cookies: To understand site usage patterns — all data collected is completely anonymous.
• Marketing cookies: To show you relevant offers only with your consent.

You can manage cookies through your browser settings. However, disabling essential cookies may affect how the platform functions.

As a Yaya 9 user, you have the following rights over your own data.

• Right to know: You can request to know what personal information Yaya 9 holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of specific data or your entire account.
• Right to Portability: You can request a copy of your data in a standard format (CSV/JSON).
• Right to Restrict Processing: You can request that the use of your data be restricted for specific purposes.
• Right to Opt Out of Marketing: You can opt out of marketing messages at any time.

Yaya 9 is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If a minor has accidentally created an account, parents or guardians can contact support@yaya9.biz for immediate account deletion along with all associated data. Yaya 9 maintains a zero-tolerance policy on child safety.

Yaya 9 uses industry-leading security technology to protect your data.

• Encryption: All data is encrypted with TLS 1.3 in transit and AES-256 at rest.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Automated threat detection: Instant alerts for suspicious logins or unusual transactions.
• Regular Security Audits: Third-party experts conduct system audits every three months.
• Access Control: Only authorized staff can access specific data.

Yaya 9 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

• You will be notified by email or app notification before any significant changes.
• You will be notified at least 14 days before any changes take effect.
• If you do not agree to the updated policy, you may request to close your account.

Check back on this page regularly to stay up to date with our latest Privacy Policy.

For any privacy-related questions, concerns, or complaints, please reach out to us.

• Data Protection Team: privacy@yaya9.biz
• General support: support@yaya9.biz
• Live chat: Available 24/7 on the app or website
• Help Center: Help center Detailed guide on the page